Cortex app FAQs

Useful info

Request Update of Clinical Position (e.g. House Officer to Registrar)
If your role has changed (for example from House Officer to Registrar or Nurse to Charge Nurse Manager) and your Cortex account has not been updated, you wi...
Wed, 11 Feb, 2026 at 9:46 AM
How do Cortex notifications work?
Cortex Notifications should always be turned on, as they are an important part of Care Co-ordination when working in Cortex. If you are logged into or did n...
Wed, 11 Feb, 2026 at 9:46 AM
How does the Circle of Care work?
  The Circle of Care is accessed by tapping on the circle of dots at the bottom of the screen in the patient view.   Clinicians show in the Ci...
Wed, 11 Feb, 2026 at 9:46 AM
Patient cannot be found or displayed under incorrect Team/Location
Cortex uses an organisations patient administration system for patient admissions, transfers and discharges. - If a patient is missing or is displayed u...
Wed, 11 Feb, 2026 at 9:46 AM
Access e-Observations via Cortex - Patientrack (Waitaha Canterbury)
Opening patientrack via Cortex is easy, no re-entry of login or password required   Note:  If you have never used patientrack before, and the first time ...
Wed, 11 Feb, 2026 at 9:46 AM
Who owns a task?
Cortex has a simple "hot potato" rule regarding task ownership. If you create a task, you are responsible for it. If you accept a delegated ...
Wed, 11 Feb, 2026 at 9:46 AM
Where do I find Cortex notes in HCS?
If your organisation uses HCS as the EMR, Cortex notes may be available in two places. Cortex tab There is a separate tab available which shows Cortex...
Wed, 11 Feb, 2026 at 9:46 AM
How do I get help?
If you can't find the help you need on this site the other options are: Look for the Cortex support on your organisations intranet.  This will provide...
Wed, 11 Feb, 2026 at 9:46 AM
Why is eclair slow to load?
If you find that Eclair is very slow to load up results via Cortex, it may be related to a setting in Eclair which results in automatically pulling down a l...
Thu, 12 Mar, 2020 at 8:29 PM
I can't access radiology on Cortex
Cortex provides a link to the PACS Intelerad system in patient context to allow viewing of images and reports at the bedside.  To be able to use this your P...
Thu, 9 Apr, 2020 at 11:58 AM