During a call, an admin can click into the call and action or monitor the call in real time.
The various possible badges and their step status are as follows
Pending clinician responses
Grey "x/x Responses" - if 1 or more responses needs to be received still (and before step escalation time met)
Green "x/x Responses" - if 1 or more responses have been received
Step Escalation Required
Red "Escalation Required" badge - if request step needs to be escalated
Step Escalated
Green "Escalated" badge - if request step was escalated
Incomplete Manual Step
Orange "Action Required" badge - if manual step needs to be completed
Manual Step Completed
Green - "Completed" badge - if manual step was completed
This screenshot shows an example of a call in progress with various steps at different statuses.
