Sense Medical

Enterprise App

Cortex is installed as an “Enterprise” application which ensures the most secure environment for patient data is always available. This method of installation also has the benefit of allowing you to use Cortex securely outside of the hospital, meaning you can keep connected to your team while remaining confident that that any clinical data is safe in the unfortunate event a device is lost or stolen.

Device requirements and Pre-install check

Cortex is an iOS application, so it can be installed on any modern iPhone, iPad or iPod touch.

• Your device will require iOS 11 and needs network access either via wifi or 3G/LTE.
• If you’re at the hospital, make sure you’ve switched to the “CDHB Staff Wifi” network.

If you are putting Cortex on to your own personal device (BYOD) or a Corporately Owned Personally Enabled (COPE) device, please check this link to ensure that Cortex is available to you via SecureHub.

Installation instructions

Please use the of attached instructions at the bottom of this article provided by ISG.  These also include troubleshooting advice.

 We understand this can be a little daunting. If it doesn’t work we can help you out.

1. Once up and running then simply log in with your CDHB username and password.
2. Cortex will perform an initial sync.  This can take some time so do this at a time when you have time to wait and keep device opened  (not between patients). After the first sync, incremental syncs are much quicker as long as you open the app regularly (this will get better with time so don’t let it turn you off!)
3. You'll be launched into the home view. You can find out how to add patients or subscribe to teams/locations at the links below

• Follow a patient
• Subscribe to a team
• Subscribe to a location.

Notes

• If Secure Hub fails to install the profiles, ensure you have no pre-existing profiles installed that may conflict. Go to Settings -> General on your device and “Profiles & Management”. Delete any existing profiles, restart your device and attempt to enroll again in the Secure Hub app.
• When you are onsite at the hospital you must be on the “CDHB Staff WiFi” network or on cellular data for Cortex to work. You can check this by using your device’s Settings app and selecting “WiFi”. If you are connected to any other hospital networks ( “data”, “voice”, “CDHB Public Wifi”) then tap the small “i” in a circle for each of these networks, scroll down and tap “Forget this Network”. This will ensure your device doesn’t accidentally connect and switch away from “CDHB Staff Wifi”
• If you can’t complete installation, your username may not have been added to Secure Hub. Check the "Pre-setup" section above to solve this issue. 
• New versions of Cortex are posted automatically to Secure Hub and you will get a prompt to install updates when available.

Initial Problems that might occur

1. Cortex wont let you log in:
2. Éclair wont load
3. Radiology doesn’t load

We don’t uncover these issues until people sign up to cortex. This usually occurs to people who been around a while and due to different usernames in background.

The solution for all of the above is simply:

email service desk: (type servicedesk into email line),

Subject line: cortex access.

Body of email ;  your username (HCS), Intelerad username (case sensitive).

And lastly your role:

4. Patient track doesn’t load: ask your service manager to get patientrack authorised for you.